Submit on the order page: the pre-ticked line and the four documents it names
The order page carries more documents than any other Hipobuy screen. One agree line names four of them, and in Hipobuy’s own tutorial image that line is already ticked.
The agree line on the order page
After you paste a link and choose options, Hipobuy shows a confirmation page: your address, the item, any coupon, and at the bottom a section called Friendly Reminder. It says that after payment you wait for the goods to be stored, and then you can submit them for shipment. Under it is one line with a checkbox and four names in blue.
The order page sits behind a login, so we cannot read it live. Hipobuy’s beginner guide includes a screenshot of the web version, uploaded in August 2025, and in it the box is ticked while the Submit button is still waiting to be pressed. We cannot tell from a picture whether the tick is a default or was added for the tutorial, but the practical effect is the same for anyone who does not look: pressing Submit agrees to all four.
Hipobuy’s help-centre data tags exactly four articles to this page (CFG_PAGE_CONFIRM_ORDER): the Service Terms, Return and exchange services, the Disclaimer and the Prohibited Product Description. The rest of this page takes them one at a time.
Four names on the line, four articles behind them
The four names on the line are close to the article titles but not identical. “Prohibited Items Statement” opens the Prohibited Product Description. “Terms of Service and User Management” opens the Service Terms And Users Management. “Return and Exchange Service” opens Return and exchange services. “Disclaimer” opens the general Disclaimer, not the separate one for forwarding orders.
The small differences matter when you search the help centre: typing the name from the checkbox can land you on a different copy. Use the notice numbers on this page instead, or the links on each card of the click map.
The Service Terms in ten sections
The Service Terms, notice 1743203214533169153, are the longest document on the agree line and the one the site footer links as “terms”. They open with an update clause: Hipobuy may change them at any time, a new version replaces the old one without further notice, and continued use counts as acceptance.
Ten numbered sections follow. Three carry most of the weight for buyers. Section 6, exemption from liability, says photos may not match the actual item and that Hipobuy is not responsible for losses when a seller is out of stock, changes the price or ships late. Section 8 is the anti-counterfeiting policy. Section 10 names Hong Kong SAR law and, after friendly negotiation, the competent court for the principal place of business of Hipobuy’s primary operating entity.
Two others are worth a look. Section 4 gives a route for suspected counterfeits or quality problems: contact customer service with order information, proof of payment and evidence; if a professional appraisal is needed, the fee is yours. Section 9 says you compensate Hipobuy for losses your actions cause, including claims from sellers on Taobao or 1688.
What section 8 says can happen to an order
Section 8, headed HIPOBUY Anti-Counterfeiting Policy, starts from a simple rule: products bought through hipobuy.com must be authentic, and it is the buyer’s responsibility to check that. It then lists what Hipobuy may do. It may decline the order, suspend or terminate the account and any related accounts, withhold funds, and dispose of inauthentic goods held in its warehouse at the buyer’s expense. It also says Hipobuy does not deliver an order until it is confident the order is authentic and lawful where you live.
If you are unsure about an item, the section tells you to ask the seller for documentation such as invoices. One clause elsewhere sounds different: the Registration Agreement lists counterfeit goods among items that may face customs risk and says Hipobuy is not liable for the consequences. That is a disclaimer of liability, not permission, and section 8 is the rule that applies to orders.
The Disclaimer counts an order as consent
The general Disclaimer, notice 1740667671010185218, is eight numbered items about handling. Sensitive contents such as essential oils, lotions, batteries and adhesives will be removed. Branded goods, liquids, powders, electrical items, food and medicine may face customs restrictions. Electrical appliances, branded products, tickets and cards cannot get a professional inspection. Fragile items damaged in transit are at your risk. Custom-made items need your own arrangement with the seller. Taobao deposit orders cannot be cancelled. Sellers below three stars are your risk. Sealed CDs and handmade collectibles are not opened.
Then comes a rule about agreement: an order that carries one of these risks means Hipobuy treats you as having read and accepted the Disclaimer, and the right of interpretation belongs to Hipobuy. So the Disclaimer binds you twice, once through the ticked line and once through the content of your basket.
Return and exchange services, as linked from checkout
Return and exchange services, notice 1740667069341470722, is the returns article the agree line names. It calls the service a 5-Day Return Guarantee offered by sellers on third-party platforms, and Hipobuy’s role is to negotiate with the seller; the seller decides. Five days means 120 hours, counted from the hour after the item reaches Warehoused.
Who pays depends on who caused the return: for a change of mind, the return shipping, the original domestic shipping and a 5 RMB service fee; for a wrong item or a quality problem, normally nothing. A table lists items that are not eligible, including custom-made products, items whose tags or packaging you asked to remove, second-hand goods, goods from outside the Chinese mainland, and underwear, socks and leggings. The window itself, and how to use it well, is not this site’s subject; here it matters because it is one of the four things you agreed to.
Fees you agree to at checkout, and the ones that come later
None of the four documents on the agree line sets a price, but between them and the Service and Fees page you can see what you agree to pay and when. At Submit you pay for the item and the seller’s domestic shipping to the warehouse. Hipobuy says there is no agent service fee; extra QC photos cost 1 CNY each, and customised photos or video are separate added services on the same order row.
The bigger bill comes later, at Submit Parcel: international shipping, priced by line, weight and size and settled against an estimate, plus a customs declaration fee that Service and Fees puts at generally RMB 10.00 per parcel. Duties at the destination are possible, and the Tax Warning says an unpaid tax notice can turn into an expensive return fee. So the order page agrees the first payment and most of the rules; the parcel page agrees the second payment.
Exchange rate: the documents count in yuan
Every amount written into the documents we map is in yuan: the 5 RMB return service fee, the declaration fee of generally RMB 10.00 per parcel, and the ¥10.00 operational fee the parcel page shows for cancelling a packed parcel. The screens can show other currencies, converted at Hipobuy’s own displayed exchange rate, and bank transfers are credited in CNY at the site’s rate.
That means the figure in your currency is a conversion made by Hipobuy on the day, while the documents count in yuan. How the displayed rate compares with market rates is a separate study we leave to sites that track estimates; for reading the terms, keep the yuan amounts in mind.
The Prohibited Product Description: twelve classes
The fourth name on the agree line opens the Prohibited Product Description, notice 1740665964813455362: twelve classes of goods Hipobuy will not buy or ship, from drugs and explosives to currency, animals and gambling tools. Class XI covers counterfeit and pirated products, defined as goods that counterfeit registered trademarks or the name and address of another company. Class XII covers nutrition products, vitamins, supplements and herbs.
Class VI holds a surprise for jewellery buyers: gold, silver and other precious metals, along with anything made from them. The list is a separate document from the restricted and limited items in Notes Before Purchasing, which is attached to the product page instead; read both before ordering anything unusual.
